Choosing furniture for your home should not feel rushed. That is why eligible Madorne pieces come with 90 days from delivery to decide whether they are right for your space.

There are no restocking fees on approved eligible returns. We simply ask that products returned under our voluntary 90-day policy remain in the condition described below.

Madorne pieces are manufactured to order in specification-controlled runs. You can learn more about our manufacturing process. Our production model means standard pieces can generally be returned, while genuinely customized or personalized pieces may be subject to different rules.

90-Day Return Window

Eligible standard pieces may be returned under Madorne's voluntary return policy within 90 days of delivery.

To qualify under this voluntary extended return policy, the item must:

• Be unused.
• Have never been assembled or installed.
• Show no signs of wear, use, staining, scratching, alteration, modification or damage.
• Be returned in its original packaging.
• Include all original hardware, accessories, components, instructions and protective materials.
• Be securely repackaged for return transportation.

We strongly recommend keeping all original packaging and protective materials until you are certain you wish to keep your piece.

If a returned item arrives in a condition different from the requirements above, Madorne may refuse the voluntary return or, where appropriate and permitted by applicable law, offer a refund reflecting any diminished value.

Our voluntary 90-day policy is offered in addition to, and does not restrict, any mandatory statutory rights that may apply in your jurisdiction.

No Restocking Fees

Madorne does not charge a restocking fee on approved eligible returns.

If your return meets the applicable eligibility requirements, you will not be charged an additional percentage simply for returning the item.

Order Cancellation

Because production often begins shortly after an order is placed, cancellation requests are time-sensitive.

• Within 12 hours of placing your order: full refund with no voluntary cancellation fee.
• 12-48 hours after placing your order: where legally permitted, a 5% processing fee may apply to a voluntary cancellation that we are able to accept.
• After 48 hours: the order may already be in production or prepared for dispatch, so voluntary cancellation can no longer be guaranteed.

If the item has already shipped, our applicable return policy will apply instead.

To request a cancellation, contact support@madorne.com with your order number as soon as possible.

Nothing in this cancellation section restricts a statutory cancellation or withdrawal right that applies independently under applicable law.

Made-to-Order and Custom Pieces

Pieces ordered in a customer-selected custom fabric, finish, dimension, specification or configuration may be produced specifically for that order.

Where a product is genuinely made according to your specifications or clearly personalized, it may be final sale and may not be eligible for a voluntary return or exchange once production has started.

If you need to change or cancel a custom order, contact support@madorne.com within 24 hours of placing it. After that period, production may already be underway.

A product being described as “made to order” does not, by itself, remove any statutory right where applicable law provides otherwise.

This restriction also does not affect rights relating to damaged, defective, incorrect or nonconforming goods.

Final Sale and Clearance Items

Items explicitly marked Final Sale, Clearance or Outlet may not be eligible for voluntary return or exchange.

Where applicable, this status will be disclosed on the relevant product page before purchase.

This does not affect rights relating to goods that arrive damaged, defective, incorrect or otherwise fail to conform to mandatory consumer requirements.

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Return Shipping

For voluntary returns, return transportation is arranged and paid for by the customer, unless otherwise stated by Madorne or required by applicable law.

Our designated international return facility is located in France, Europe and is used for eligible returns from customers worldwide. Depending on your location, your return may therefore require international transportation to France.

Return transportation costs can vary considerably depending on the size and weight of the piece, packaged dimensions, collection address, carrier selected, transport method, fuel surcharges, freight availability and other transportation conditions.

Please contact support@madorne.com before arranging or shipping any return. Our team will provide the applicable return instructions and return address.

Do not send a return to BAM PROD LLC's legal address, a manufacturer, supplier, freight terminal, warehouse, carrier or other location unless instructed to do so by our customer service team.

Original outbound shipping and delivery charges are non-refundable for voluntary returns except where otherwise stated or required by applicable law.

Estimated Return Shipping Costs

Because furniture varies significantly in size, weight and freight requirements, exact return transportation costs cannot always be determined in advance.

The estimates below are provided to help you understand the approximate transportation cost that may apply when returning an eligible product to our return facility in France.

Small / parcel-compatible: lighting, small décor, compact side tables and similar pieces that can normally travel as a standard or oversized parcel.

Medium / oversized: dining chairs, lounge chairs, coffee tables, benches and similar pieces that generally require oversized-parcel handling or a small pallet.

Large / freight furniture: sofas, beds, dining tables, large storage pieces, modular furniture and other products requiring palletized, crated or specialized freight transportation.

Important: These amounts are estimates only and are not guaranteed shipping quotations. Actual return costs may be higher or lower depending on packaged dimensions and weight, collection address, destination, carrier availability, fuel and demand surcharges, packaging or crating requirements and transportation conditions at the time of return.

Transportation rates change over time and these estimated ranges may be updated periodically.

Where applicable consumer law requires return transportation information or a more specific estimate to be provided before purchase, such information will be provided as required.

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Refunds

Once a returned piece reaches the applicable return facility, it will be inspected to confirm that it meets the applicable return conditions.

If approved, the refund will be issued to your original payment method.

Please allow 5-10 business days after approval for Madorne to process the refund. Your bank or card provider may require additional time before the funds appear in your account.

You will receive an email confirmation once your refund has been processed.

Original outbound delivery charges and return transportation costs are generally not refunded for voluntary returns, except where otherwise stated or required by applicable law.

Exchanges

If you would prefer another size, color, finish or model, contact support@madorne.com within the applicable return period.

Exchanges under our voluntary policy follow the same condition requirements as returns: the original piece must remain unused, unassembled, uninstalled, undamaged and appropriately packaged.

Where the replacement product differs in price, the applicable difference will either be charged or refunded.

Return and replacement transportation costs may apply.

In some circumstances, the simplest way to complete an exchange may be to return the original item for a refund and place a new order.

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Damaged, Defective or Incorrect Items

Please inspect the packaging and your item as soon as reasonably possible after delivery, particularly fragile pieces involving glass, marble, stone, ceramics or delicate finishes.

If the packaging shows visible damage, please ask the delivery carrier to record the specific damage on the delivery receipt before signing whenever reasonably possible.

We also recommend taking clear photographs of:

• The exterior packaging;
• Shipping labels;
• Any visible impact or damage;
• The affected area of the product;
• The complete product; and
• The internal packaging and protective materials.

Please keep all relevant packaging until the issue has been resolved.

If your item arrives damaged, defective, incorrect or otherwise materially different from your order, contact support@madorne.com within 48 hours of delivery where reasonably possible.

Please include:

• Your order number;
• A description of the issue;
• Clear photographs or video showing the issue;
• Photographs of the packaging; and
• A copy or photograph of the delivery receipt where available.

Prompt reporting helps us investigate the issue and pursue any applicable carrier claim. Failure to report within 48 hours or record damage with the carrier does not automatically remove statutory rights that cannot lawfully be excluded.

How We Resolve Damaged or Defective Items

Depending on the nature and extent of the issue, the product involved and the rights available under applicable law, available resolutions may include:

• Replacement parts or components;
• Repair;
• A reasonable contribution toward local repair;
• Replacement of the affected product;
• A price reduction or partial refund;
• Return and refund; or
• Another appropriate resolution agreed with you.

Whenever practical, we aim to resolve minor issues without putting you through an unnecessary international return.

If a piece has a minor cosmetic imperfection but remains safe and fully functional, our team may offer replacement components, a repair contribution, or a partial refund if you prefer to keep the item.

Any such proposal is assessed individually based on the nature of the issue.

You are not required to accept an alternative resolution where applicable law gives you another mandatory remedy.

Where Madorne is legally responsible for the transportation of a damaged, defective, incorrect or nonconforming product, Madorne will arrange or cover the necessary return transportation as required by applicable law.

Please do not independently ship a damaged, defective or incorrect item back to us unless instructed to do so.

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Statutory Consumer Rights

Madorne's voluntary 90-day return policy is provided in addition to statutory consumer rights that may apply based on your location.

For example, where EU distance-selling rules apply, consumers generally have a statutory 14-day right of withdrawal, subject to lawful exceptions.

During a statutory withdrawal period, applicable law may permit you to inspect a product to the extent reasonably necessary to establish its nature, characteristics and functioning.

Where handling exceeds what is reasonably necessary, applicable law may allow a deduction reflecting diminished value.

Different rules may apply to products made according to a customer's specifications or clearly personalized.

Nothing in this policy is intended to exclude or reduce consumer rights that cannot lawfully be excluded.

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Before Starting a Voluntary Return

Please make sure that:

• You are within 90 days of delivery;
• The product has not been assembled;
• The product has not been installed;
• The product has not been used;
• There are no signs of wear or damage;
• You still have the original packaging and protective materials;
• All hardware, accessories and components are present;
• You understand that voluntary return transportation is generally your responsibility and at your expense; and
• You understand that our designated international return facility is located in France, Europe.

If the above applies, contact support@madorne.com with your order number and the item you wish to return.

Our team will review your request and provide the applicable next steps and return instructions.

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Contact Information

Madorne
Operated by BAM PROD LLC
1704 Llano St
Santa Fe, NM 87505
United States

Customer Care:
support@madorne.com

International Returns:
Our designated international return facility is located in France, Europe and serves eligible returns from customers worldwide.

Please contact us before sending any merchandise. The applicable return address will be provided after your return request has been reviewed.