Shipping policy
Shipping & Delivery
Madorne ships to the 48 contiguous United States. Most pieces are manufactured to order - see our manufacturing process - so the timeline below covers both production and transit.
Processing Time
Most Madorne pieces are built to order rather than pulled from a warehouse shelf. Production typically takes 2-4 weeks from order confirmation, depending on the piece and current production volume. A small number of ready-to-ship items ship within 3-5 business days. Estimated production time is shown on each product page - check there for the most accurate figure before ordering.
Shipping Methods
How a piece ships depends on its size:
- Small items - accent pieces, accessories, and lightweight furniture - ship via parcel carrier (FedEx or UPS) and typically arrive without a signature requirement.
- Sofas, chairs, tables, and other large furniture ship via freight carrier with threshold or white glove delivery. Threshold delivery brings the piece to your first accessible entry point; white glove delivery includes room-of-choice placement, unpacking, and packaging removal, and is available as a checkout option in most areas.
Estimated Delivery
Once a piece leaves our facility, transit typically takes 1-2 weeks depending on your location, with rural and remote addresses sometimes taking longer. Combined with production time, most orders arrive within 3-6 weeks of purchase. Freight deliveries are scheduled in advance and require someone available to receive the piece - our carrier will contact you directly to book a delivery window.
Shipping Area
Madorne currently ships within the 48 contiguous United States. We're not yet able to ship to Alaska, Hawaii.
For other countries and/or regions, please refer to the checkout options.
Tracking Your Order
You'll receive an email with tracking information as soon as your order ships. For freight deliveries, our carrier will also reach out directly to schedule a delivery window. If you can't locate your tracking details, contact support@madorne.com with your order number.
Questions about a specific order's timeline? Contact support@madorne.com with your order number and we'll check on it.














